Using FAIRWAYiQ
Articles encompass information and how-to's on the Web App and Screen Front End Application. For Device or Hardware articles, please refer to Hardware section of the Support Center.
- Cart Screen App - Golfer Experience ★
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Golf Genius Integration
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OverviewThe Golf Genius + FAIRWAYiQ integration enables golfers to enter scores and view live tournament leaderboards directly from FAIRWAYiQ cart tablets. This integration is available to customers who subscribe to Golf Genius Premium and FAIRWAYiQ Enterprise.How it worksThe integration follows a straightforward sequence controlled by the golf club staff in Golf Genius:Staff creates an event i...
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Advertising & Promotions Module | Food & Beverage
OverviewThe Advertising & Promotions module allows golf course operators to create, schedule, and manage advertisements and food & beverage promotions that display on FAIRWAYiQ cart tablets. Operators can run full-screen takeover ads, rotating banner ads, and F&B promotional pop-ups — all targeted to specific holes, days of the week, and areas of the course.This module is accessed from the Adve...
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Course Performance & Analytics Dashboard 📊
The Course Performance & Analytics Dashboard offers deeper insights into how your course performs over time. This dashboard allows you to analyze trends across various time periods and to filter by day of the week, helping you better understand patterns in play volume, pace, and restricted-area activity. Access the Dashboard:Users can access the dashboard by choosing “Course Performance Dashboa...
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Real Time Analytics Panel 📈
UPDATE 5/26/2026: This panel now lives on the right side of your screen under the Side Panel. This allows you to more efficiently and effectively manage your course from this single interface. Please refer to the May 26 Release Notes for more! The Real Time Analytics Panel gives you clear, simple, and immediate insight into what’s currently happening at your course. The panel highlights three k...
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Tablet Messaging - Creating a custom message to be displayed when a cart enters a certain area
In this video, you will learn how to set up geofenced messages using Fairway IQ's automated tablet messaging feature. Users can configure geofences, such as a parking lot, to trigger specific messages when a tablet enters the area. The process involves accessing the tablet text messaging configurator, selecting a geofence type (like 'other' for the parking lot), and setting a custom message....
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Tablet Messaging - sending a message to an individual cart
To send a message to an individual cart: 1) Click the cart on the screen you want to send a message to 2) Click the icon at the bottom that says "Create Group Message" 3) This will bring you to the cart profile where it will automatically pull up the messaging screen which gives you 3 preset messages and 1 custom message 4) Hit "Send"
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Tablet Messaging - How to send a message to all active carts
Tablet Messaging allows you to send a message to all active tablets (inactive tablets will not receive nor be queued to receive this message. To send a message: 1) Click the "Message Tablets" button on the right side. 2) Once clicked, you will have 2 pre-loaded (which you can still edit) and one custom message which you can type in anything you want (food/bev, welcome message, etc). ...
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How to contact Support
You can contact our Support team in a number of different ways. Our goal is to respond within 2 hours during normal business hours (M-F 9:00-6:00 EST). 1) Email - support@fairwayiq.com 2) Phone - 856-242-7321 3) Text - 856-242-7321 If a solution cannot be immediately taken care of, a ticket will be created and you will receive regular updates as to the status of your issue.
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How to view player history/rounds/pace
Our players tab tracks all history from total rounds, average pave and round details. 1) Click Players in the top toolbar. This will bring you to favorited players, active players and all inactive players. 2) To view. Player history, hit the 3 dots on the right side and select player profile. This will give a full history for the player. 3) You can change the dates range at the top to ge...
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How to text active players a Weather Alert
NOTE: you will need to have mobile numbers entered for players/members. See how to here: How to add mobile numbers for players To send a weather alert to all active players: 1) Select player in the top toolbar 2) Click the Mobile phone icon in the top right. 3) Select "Weather Alert" under Message Template 4) Click "Send Message"
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How to add mobile/cell number for players
To add mobile/cell numbers for members you can either" 1) Email your rep or support@fairwayiq.com a list of Members (First/Last/Mobile #) 2) Enter/edit them manually To add or edit a number: 1) Select "Player" at the top 2) Find the player by scrolling of using the magnifying glass in the top right 3) Select the 3 dots to the right of the member 4) Select Player Profile 5) Click the mob...
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How to Add and Edit Geofences in FAIRWAYiQ
NOTE: Please check with your rep, or email support@fairwayiq.com, to make sure you have a "Customer Admin" user role. 1. Select in the top Right 2. Select Admin 3. Select the 3 dots on the right 4. From here, select which geofences you want to add or edit. Holes - change the hole boundary Cart Path Only Areas - add/edit Tees/Greens/Fairways Other Areas - add other restricted areas like...
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Ranger Interventions - what they are and how to log them
In this video, we introduce the Ranger Intervention feature for golf course management. This feature allows Rangers to log interactions with players or groups regarding pace of play, cart path violations, or any other issues. The logged interventions are visible to all staff members and can be tracked in reporting. To log an intervention, Rangers can use the FairwayAQ app on their phone...
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How to switch a Cart Type between a Fleet Cart, Ranger or Handicap Cart
In this video, you will learn how to easily change a cart between a standard 2 or 4 seater Fleet Cart and a Ranger or Handicap cart. To update a cart type: 1) Go to the right hand sidebar and select "Active" if the cart is outside or in the staging area. If for a future change of a carft not in use, select "Inactive" 2) Click the 🔍 icon in the upper right (next to Active or Inactive) and ...
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Setting Up Text Notifications
To setup Player Text Messages: 1) First we need member/players phone numbers. You can provide this to FairwayIQ by: Emailing a spreadsheet list of players plus their mobile number. These mobile numbers should come in the standard 11 digit format (1-617-222-3333). Enter these numbers manually in the "Players" tab at the top menu. For existing players, click the 3 dots on the right side of t...
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Setting up Automated Email Reports
You can have various reports automatically emailed to you daily or weekly. You setup these reports, go to :Settings/Email Summaries. From here, you can choose which reports to receive daily, weekly or both. 1) Click the head image in the top right, the click settings 2) Click "Email Summaries" 3. Toggle on the reports you would like to receive
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Setting up Notification Sounds
You can now trigger your computer to make a sound anytime a notification occurs. To set this up, click "Notifications" on the right hand sidebar and toggle on/off "Notification Sound". A notification alert will still popup in the bottom right of the live-map but will now include a sound as we know you're not staring at your FairwayIQ map all day! Which notifications you receive are setup in S...
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How To Change Pace Times
To access and change pace times/modes: got to settings then select "Course Pace" You can change pace by the half hour or for the entire day. To change by the half hour, click the carrot icon next to each time and a drop-down will be displayed. Click which pace mode you want and it wil lset it for the 30 minute block. To change pace for an entire day, click pace mode in the top ...
- How to see what changes have been made to Cart Path toggles